Frequently asked questions

Can’t find the answer you’re looking for? Reach out to us at hello@keepshape.co.

What currency will I be charged in?
Canadian dollars (CAD)
Can I get a trophy with miles and feet?
Yes. You can select your units right before checkout.
When is my trophy made & shipped?
January 2022. As soon as the 2021 year ends we'll have your final stats for the year. From here we'll create your personalized trophy and get it in the mail as soon as we can.
Can I place an order for my entire cycling club?
Absolutely. Send us an email at hello@keepshape.co so we can help make this a smooth as possible for you. The team will love it.
If I ride more after I place an order will those rides be included in the trophy?
Yes! We'll create and ship your trophy in January using all your cycling activity from 2021. Keep riding!
Do you sell gift cards so I can buy one for a friend?
Yes we do. Email us at hello@keepshape.co and we'll get you sorted.
Where do you ship to?
We ship anywhere and everywhere!
How much is shipping?
We offer free shipping worldwide - one less thing to worry about.
What's your return policy?
When each item is uniquely created for the individual, returns aren't very helpful for anyone. If you're not happy with your Keepshape, email us at hello@keepshape.co. We want to make it right.